FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: February 17, 2026

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TABLE OF CONTENTS

1. General Questions
2. Account & Registration
3. Petso (Owner Platform)
4. Petso Pro (Professional Platform)
5. Farmso (Farm Management)
6. Blockchain & DID
7. Payments & Billing
8. Appointments & Bookings
9. Privacy & Security
10. Technical Support

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1. GENERAL QUESTIONS

What is Petso?

Petso is a comprehensive digital infrastructure platform for pet owners and professionals that uses blockchain technology for secure pet data management. The ecosystem includes:

• Petso - For pet owners to manage pet health records, book appointments, and connect with professionals
• Petso Pro - For veterinarians, groomers, trainers, walkers, boarding facilities, and daycare providers
• Farmso - For farmers and livestock managers to track animal health, compliance, and farm operations

Is Petso free to use?

Petso (Owner):

• Free tier available with basic features
• Premium plans for advanced features (TBC)
• Enterprise plans for breeders and multi-pet families

Petso Pro (Professional):

• Free to join and create profile
• 15% platform fee on appointments
• Premium features available (TBC)

Farmso:

• 30-day free trial
• Paid plans starting at TBC/month
• Enterprise plans for large operations

What platforms are supported?

• Web: Chrome, Firefox, Safari, Edge (latest versions)
• Mobile: iOS 14+ and Android 10+
• Tablet: iPad and Android tablets
• API: REST API for integrations (Enterprise)

Which countries is Petso available in?

Petso is available globally with support for:

• United States, Canada, United Kingdom, Australia
• European Union (all countries)
• Latin America, Asia, Middle East
• International E-Passport features available in 150+ countries

Some features may be limited based on local regulations.

What languages are supported?

Full platform translation available in:

• English, Spanish, French, German, Dutch, Polish
• Mandarin Chinese, Hindi, Portuguese
• Japanese, Arabic, Russian

Additional languages coming soon.

How do I contact support?

Email: support@petso.com
Live Chat: Available in app (Mon-Fri, 9 AM - 6 PM EST)
Help Center: help.petso.com

Response time: Within 24 hours

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2. ACCOUNT & REGISTRATION

How do I create an account?

For Pet Owners (Petso):

1. Visit petso.com or download the app
2. Click “Sign Up”
3. Choose registration method (Email, Google, Facebook, Apple)
4. Complete your profile
5. Add your first pet
6. Complete onboarding checklist

For Professionals (Petso Pro):

1. Visit petsopro.com
2. Click “Join as Professional”
3. Select your professional type
4. Complete business information
5. Upload credentials and licenses
6. Verify your identity
7. Set up Stripe account for payments

For Farmers (Farmso):

1. Visit farmso.com
2. Click “Get Started”
3. Register your farm
4. Upload farm documentation
5. Complete compliance setup

Can I have multiple accounts?

No. One person should have one account, but you can:

• Link multiple login methods (email, social, DID)
• Manage multiple pets on one account
• Access multiple platforms (Petso, Petso Pro, Farmso) with one account
• Add family members to pet profiles

How do I link social login accounts?

1. Go to Settings > Account > Linked Accounts
2. Click “Link” next to Google, Facebook, or Apple
3. Authorize the connection
4. You can now log in with any linked method

I forgot my password. How do I reset it?

1. Click “Forgot Password” on login page
2. Enter your email address
3. Check email for reset link
4. Click link and create new password
5. Password must be 8+ characters with uppercase, lowercase, number

Can I change my email address?

Yes, in Settings > Account > Email Address:

1. Enter new email
2. Verify with current password
3. Confirm via email sent to both addresses
4. Update complete

How do I delete my account?

1. Go to Settings > Privacy > Delete Account
2. Review what will be deleted
3. Export your data (optional)
4. Confirm deletion
5. 30-day grace period to recover
6. Permanent deletion after 30 days

Note: Blockchain data (DIDs, NFTs) cannot be deleted.

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3. PETSO (OWNER PLATFORM)

How do I add a pet to my account?

1. Click ”+” button or “Add Pet”
2. Select species (dog, cat, etc.)
3. Enter basic information (name, breed, birthday)
4. Upload photo (optional)
5. Add medical information
6. Link microchip (if available)
7. Save profile

How many pets can I add?

• Free Tier: Up to 2 pets
• Premium: Unlimited pets
• Enterprise: Unlimited pets + multi-family management

Can I share pet profiles with family members?

Yes! In Pet Settings > Family Access:

1. Click “Add Family Member”
2. Enter their email
3. Choose permission level (View Only, Edit, Full Access)
4. They receive invitation
5. Accept to access pet profile

How do I update vaccination records?

1. Go to pet profile
2. Click Health Records > Vaccinations
3. Click “Add Vaccination”
4. Enter vaccine name, date, vet name
5. Upload certificate (optional)
6. Set reminder for next dose
7. Save

What is the E-Passport feature?

The Pet E-Passport is a digital travel document that includes:

• Vaccination records
• Microchip information
• Health certificates
• Travel history
• Compliance documents

It helps you prepare for international travel but does not replace official documentation required by destination countries.

How do I create a QR code for my pet?

1. Go to Pet Profile > QR Hub
2. Click “Create QR Code”
3. Choose QR type:
   • Emergency QR: Limited info for lost pets
   • Full Profile QR: Complete medical records (controlled access)
   • E-Passport QR: Travel documents
4. Customize what information to share
5. Download or print QR code
6. Attach to collar/tag

Can I track my pet’s location?

Petso does not include GPS tracking. However:

• QR codes help reunite lost pets
• Microchip linking for identification
• Emergency contact information
• Lost pet alerts (Premium feature)

For real-time GPS tracking, integrate compatible GPS collars.

How does the Family Tree feature work?

Family Tree lets you:

• Record parents, grandparents, siblings
• Search for relatives by microchip or DID
• Create ancestry DIDs on blockchain
• Connect with breeders
• Track genetic lineage
• Share pedigree information

To add family members:

1. Go to Family Tree
2. Click “Add Family Member”
3. Search by microchip/DID or add manually
4. Confirm relationship
5. Request verification from other owner (if applicable)

What are Petso Rewards?

Community Rewards program lets you earn PETS for:

• Keeping records updated (eg +10 PETS)
• Booking appointments (eg +25 PETS)
• Writing reviews (eg +15 PETS)
• Completing health checkups (eg +50 PETS)
• Social engagement (eg +5 PETS)

Redeem for:

• Platform credits
• Subscription discounts
• Premium features
• Partner rewards

How do I book an appointment?

1. Click “Book Appointment” or go to Appointments
2. Select pet
3. Choose service type (vet, grooming, training, etc.)
4. Browse professionals or search by location
5. Select professional and service
6. Choose date and time
7. Review data sharing consent
8. Confirm and pay (if required)

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4. PETSO PRO (PROFESSIONAL PLATFORM)

What professional types are supported?

• Veterinarians - Medical care, surgery, diagnostics
• Groomers - Bathing, haircuts, nail trimming
• Dog Walkers - Exercise, outdoor activities
• Trainers - Obedience, behavior modification
• Boarding Facilities - Overnight care
• Daycare Centers - Daytime supervision
• Other - Pet sitters, behaviorists, nutritionists

How do I verify my professional credentials?

1. Go to Settings > Professional Profile
2. Click “Upload Credentials”
3. Provide:
   • Professional license (scan/photo)
   • Business registration
   • Insurance certificate
   • Certifications
4. Submit for verification
5. Review within 3-5 business days
6. Verified badge added to profile

How long does verification take?

• Initial verification: 3-5 business days
• Expedited verification: 24 hours (Premium only)
• Renewal verification: 2-3 business days

You’ll receive email updates on status.

How do I set my availability?

1. Go to Calendar
2. Click “Set Availability”
3. Choose:
   • Recurring hours: Regular weekly schedule
   • Specific dates: One-time availability
   • Blocked time: Mark unavailable periods
4. Save schedule
5. Clients can only book available slots

How do I create custom services?

1. Go to Services > “Add Service”
2. Enter service details:
   • Name and description
   • Duration
   • Price
   • Category
3. Set booking requirements
4. Add service-specific questions
5. Publish service

How do payments work?

Booking Payment:

• Client pays through Stripe at booking or after service
• Funds held securely
• Released after appointment completion
• Automatic invoicing

Your Earnings:

• You receive TBC% of service fee
• Petso retains TBC% platform fee
• Stripe fees: 2.9% + $0.30 per transaction

Payouts:

• Weekly automatic payouts to bank account
• Minimum payout: $25
• 2-3 business days processing
• View payout history in Billing

Can I set my own prices?

Yes! You have full control over:

• Service pricing
• Deposit requirements
• Cancellation fees
• Add-on services
• Package deals
• Promotional discounts

How do I manage client records?

1. Go to Clients (after appointment)
2. View pet medical history (with owner consent)
3. Add appointment notes
4. Propose record updates (subject to owner approval)
5. Upload documents (photos, test results)
6. Set follow-up reminders

Important: You can only propose medical record updates. Owners must approve before they’re added permanently.

What if a client cancels?

Cancellation Policy (set by you):

• Define your cancellation terms
• Set cancellation deadlines
• Specify refund percentages
• Enforce no-show fees

Platform Protection:

• Cancellations with 24+ hours notice: Full refund (or per your policy)
• Late cancellations: Partial refund (per your policy)
• No-shows: Full payment to professional
• You cancel: Full refund to client

How do reviews work?

After Appointments:

• Clients can leave reviews
• Rating: 1-5 stars
• Written feedback optional
• Photos of results (grooming, training)

Your Response:

• Reply to reviews publicly
• Thank positive reviews
• Address negative reviews professionally
• Cannot remove reviews (unless violate terms)

Display:

• Average rating on profile
• Recent reviews highlighted
• Overall review count
• Filtered by service type

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5. FARMSO (FARM MANAGEMENT)

What types of farms can use Farmso?

• Dairy Farms - Cattle, milk production
• Beef Farms - Cattle raising
• Poultry Farms - Chickens, turkeys, eggs
• Pig Farms - Swine operations
• Sheep/Goat Farms - Small ruminants
• Mixed Farms - Multiple species
• Organic Farms - Certified organic operations

How many animals can I track?

• Starter Plan: Up to 100 animals
• Professional Plan: Up to 500 animals
• Enterprise Plan: Unlimited animals

How does vaccine tracking work?

1. Go to Livestock Management
2. Select animal or group
3. Click Health > Vaccinations
4. Add vaccine record:
   • Vaccine name (from catalogue)
   • Date administered
   • Batch number
   • Veterinarian
   • Expiration date
5. Set reminders for boosters
6. Generate compliance reports

Features:

• Vaccine catalogue with 200+ livestock vaccines
• Automatic expiration alerts
• Compliance tracking
• Regulatory reporting
• Batch tracking for traceability

What compliance features are included?

Compliance Hub includes:

• Regulatory requirement tracking
• Audit trail for all activities
• Certification management
• Food safety protocols
• Environmental compliance
• Labor law compliance
• Automated reporting

Supported Regulations:

• USDA requirements
• FDA food safety rules
• EPA environmental standards
• State agricultural regulations
• Organic certification standards

Can I track supply chain?

Yes! Supply Chain features:

• Feed and supply inventory
• Vendor management
• Purchase orders
• Delivery tracking
• Cost analysis
• Stock alerts
• Supplier ratings

How does sales invoicing work?

1. Go to Sales & Invoicing
2. Click “Create Invoice”
3. Add:
   • Buyer information
   • Products/animals sold
   • Quantities and prices
   • Tax calculations
4. Send invoice via email
5. Track payment status
6. Generate financial reports

Features:

• Automated invoice numbering
• Tax calculations
• Payment tracking
• Sales analytics
• Export to accounting software
• 1099 generation (US)

Can multiple people access my farm account?

Yes! User Management:

• Add farm staff
• Set role-based permissions:
  • Admin: Full access
  • Manager: Most features, no billing
  • Worker: Limited to assigned tasks
  • Viewer: Read-only access
• Track user activity
• Audit logs

How do I book veterinary appointments?

1. Go to Appointments
2. Click “Book Vet Visit”
3. Select animals for examination
4. Choose veterinarian (from Petso Pro network)
5. Select date/time
6. Add notes about concerns
7. Confirm booking

Farmso Integration:

• Vet accesses animal health records
• Updates records after visit
• Prescriptions tracked
• Follow-up reminders
• Invoice automatically generated

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6. BLOCKCHAIN & DID

What is a Decentralized Identifier (DID)?

A DID is a unique, blockchain-based identifier for your pet that:

• Stored on Solana blockchain
• Owned and controlled by you
• Cannot be altered by others
• Enables privacy-preserving verification
• Works across platforms
• Permanent and tamper-proof

Why should I create a DID for my pet?

Benefits:

• Ownership Proof: Immutable proof of pet ownership
• Privacy Control: Share data without revealing identity
• Global Recognition: Works internationally
• Lost Pet Recovery: Verifiable ownership claims
• Travel: Enhanced E-Passport credibility
• Breeding: Verified pedigree tracking
• Medical Records: Trusted health record sharing

How do I create a DID?

1. Go to Pet Profile > DID Creation
2. Click “Create DID”
3. Review information that will be on blockchain
4. Connect Solana wallet (or create one)
5. Approve transaction
6. Pay gas fee (~$0.01-0.10)
7. DID created in 10-30 seconds

Requirements:

• Solana wallet (Phantom, Solflare, or generated in-app)
• Small amount of SOL for gas fees
• Complete pet profile

What is Zero-Knowledge Proof (ZKP)?

ZKP lets you prove information is true without revealing the actual data.

Examples:

• Prove pet is vaccinated without sharing full medical records
• Verify ownership without revealing identity
• Confirm age without showing birth date
• Validate compliance without exposing farm details

How do I set up ZKP?

1. Create DID first (required)
2. Go to Privacy Settings > ZKP Setup
3. Choose what to verify:
   • Vaccination status
   • Age range
   • Breed verification
   • Ownership status
4. Generate ZKP credentials
5. Share verification badges

What are Pet NFTs?

NFTs (Non-Fungible Tokens) are:

• Digital collectibles representing your pet
• Stored on Solana blockchain
• Unique and owned by you
• Can include artwork, photos, traits
• Transferable or sellable

Use Cases:

• Digital memorabilia
• Breeding documentation
• Show champion records
• Artistic representations
• Community status

How much does blockchain cost?

DID Creation:

• Gas fee: $0.01 - $0.10 (varies with network and is sponsored by the project)
• One-time cost per pet

NFT Minting:

• Minting fee: eg 50 PETS
• Optional marketplace fees if selling

ZKP Setup:

• Free (one-time setup)
• Uses existing DID

Notes:

• Prices in SOL (Solana cryptocurrency)
• Network congestion affects fees
• Optional features (not required)

What if I lose my wallet keys?

Important: If you lose your private keys:

• We CANNOT recover them
• You lose access to DIDs and NFTs
• Create new DID with new wallet
• Previous blockchain records remain but inaccessible

Best Practices:

• Backup seed phrase securely
• Use hardware wallet (recommended)
• Store backup offline
• Never share private keys

Can I delete my DID?

No. Blockchain records are permanent and immutable. However:

• Remove DID display from Petso profile
• Disconnect wallet
• Create new DID with different wallet
• Original DID remains on blockchain forever

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7. PAYMENTS & BILLING

What payment methods are accepted?

Accepted:

• Credit cards (Visa, Mastercard, Amex, Discover)
• Debit cards
• Apple Pay
• Google Pay
• Bank transfers (Enterprise only)

Not Accepted:

• PayPal (coming soon)
• Cryptocurrency (except blockchain fees)
• Cash
• Checks

How does subscription billing work?

Billing Cycle:

• Monthly: Charged every month on signup date
• Annual: Charged once per year (save 17% TBC)

Auto-Renewal:

• Automatic unless cancelled
• Email reminder 7 days before renewal
• Failed payment: 3-day grace period
• Suspended after failed payment

Invoices:

• Emailed after each payment
• Available in Billing section
• Downloadable as PDF

Can I get a refund?

Subscription Refunds:

• First 30 days: Full refund if unsatisfied
• After 30 days: No refunds for unused time
• Annual plans: Pro-rated refund if within 30 days

Service Refunds:

• Per professional’s cancellation policy
• Full refund if professional cancels
• Dispute resolution through support

Blockchain Fees:

• Non-refundable (paid to network, not Petso)

How do I cancel my subscription?

1. Go to Settings > Billing > Subscription
2. Click “Cancel Subscription”
3. Provide feedback (optional)
4. Confirm cancellation
5. Access continues until period end
6. No charges after current period

Reactivation:

• Can reactivate anytime
• Billing resumes immediately
• Previous settings restored

What happens if my payment fails?

1. Email notification of failed payment
2. 3-day grace period to update payment method
3. Retry payment automatically
4. If still failed: Account downgraded to free tier
5. Data preserved for 30 days
6. Update payment to restore access

How do I update my payment method?

1. Go to Settings > Billing
2. Click “Payment Method”
3. Add new card or update existing
4. Verify with bank (may require)
5. Set as default
6. Remove old cards

Do you offer discounts?

Available Discounts:

• Annual plans: 17% off (2 months free)
• Non-profit organizations: 25% off
• Veterinary schools: 50% off (verification required)
• Multi-pet: 10% off for 3+ pets (Premium)
• Referral program: $10 credit per referral
• Military/Veterans: 15% off (verification required)

Request Discount: Email support@petso.com with proof of eligibility

How do professionals get paid?

Payout Schedule:

• Weekly automatic payouts
• Minimum balance: $25
• Processed every Monday
• Arrives 2-3 business days later

Payout Method:

• Direct deposit to bank account
• Set up via Stripe Express
• Required: Bank routing and account number

Earnings Breakdown:

• Service fee: 100%
• Platform fee: -15%
• Stripe fee: -2.9% - $0.30
• Your net: ~82%

Example: $100 service → You receive $82.40

Are there transaction fees?

For Owners:

• Booking fee: None
• Service charge: Set by professional
• Payment processing: Included in price

For Professionals:

• Platform fee: 15% of service price
• Stripe fee: 2.9% + $0.30 per transaction
• Payout fee: Free

For Farmers:

• Subscription fee: Monthly charge
• No per-transaction fees
• Optional add-ons billed separately

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8. APPOINTMENTS & BOOKINGS

How do I find a professional?

Search Methods:

1. Browse Directory: View all professionals by type
2. Location Search: Find nearby professionals
3. Service Search: Filter by specific services
4. Availability Search: Find professionals with open slots

Filters:

• Professional type
• Distance/location
• Price range
• Rating (4+ stars)
• Availability
• Certification level

What information does the professional see?

Before Booking (Always Shared):

• Pet name, species, breed
• Basic contact information

After Booking (Your Consent Required):

• Full medical history
• Vaccination records
• Allergies and medications
• Behavioral notes
• Previous professional visits
• Special needs

Control: Customize per appointment in booking flow.

Can I message professionals before booking?

Yes! Use Messages feature:

1. Go to professional profile
2. Click “Send Message”
3. Ask questions about:
   • Service details
   • Availability
   • Special requirements
   • Pricing
4. Professional responds within 24 hours

How does appointment confirmation work?

Instant Confirmation:

• Professional has instant booking enabled
• Appointment confirmed immediately
• Calendar automatically updated

Request Confirmation:

• Professional manually reviews requests
• Responds within 24 hours
• Can accept, decline, or request changes
• Refund if declined

What is the cancellation policy?

Policy varies by professional:

• Flexible: Free cancellation 24 hours before
• Moderate: 50% refund if cancelled 24-48 hours before
• Strict: 25% refund if cancelled 24-72 hours before
• Non-refundable: No refunds

Your Protection:

• Policy shown before booking
• Email confirmation includes policy
• Professional cancellations: Always full refund

What if I need to reschedule?

1. Go to Appointments > Select appointment
2. Click “Reschedule”
3. Choose new date/time
4. Professional approves (if required)
5. Confirmation sent

Fees:

• Usually no fee if rescheduled 24+ hours before
• May incur cancellation fee if within 24 hours
• Depends on professional’s policy

What happens during the appointment?

Before:

• Receive reminder notifications (24 hours, 1 hour before)
• Professional may send preparation instructions
• Review data sharing consent

During:

• Professional accesses permitted information
• Provides agreed services
• May take notes and photos
• Records service completion

After:

• Professional proposes record updates
• You receive notification to review
• Approve or deny updates
• Leave review for professional
• Payment processed (if post-payment)

Can I have recurring appointments?

Yes! Set up Recurring Bookings:

1. Book initial appointment
2. Select “Make Recurring”
3. Choose frequency:
   • Weekly
   • Bi-weekly
   • Monthly
   • Custom schedule
4. Set end date or number of occurrences
5. Confirm series

Benefits:

• Guaranteed time slot
• Auto-reminders
• Easier scheduling
• Potential discounts

What if there’s a dispute?

Resolution Process:

1. Contact professional first (direct communication)
2. If unresolved, contact support@petso.com
3. Provide details:
   • Appointment information
   • Issue description
   • Supporting evidence (photos, messages)
4. Mediation by Petso support team
5. Resolution within 5-7 business days

Possible Outcomes:

• Full or partial refund
• Service rescheduled
• Professional counseled
• No action (if claim unfounded)

Can I book for multiple pets?

Yes! Multi-Pet Bookings:

1. During booking, select “Add Another Pet”
2. Choose additional pets
3. Same service applied to each
4. Pricing may offer multi-pet discount
5. Separate records for each pet

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9. PRIVACY & SECURITY

How is my data protected?

Encryption:

• Data in transit: TLS 1.3
• Data at rest: AES-256
• Database encryption
• Encrypted backups

Access Control:

• Multi-factor authentication (MFA)
• Role-based access
• Regular access audits
• Employee background checks

Monitoring:

• 24/7 security monitoring
• Intrusion detection
• Automated alerts
• Incident response team

Certifications:

• SOC 2 Type II compliant
• GDPR compliant
• CCPA compliant
• PCI DSS Level 1 (via Stripe)

Who can see my pet’s information?

By Default:

• Only you (account owner)

With Your Permission:

• Family members (if you grant access)
• Professionals (during appointments, controlled by you)
• Emergency contacts (limited info via QR code)

Never Shared Without Consent:

• Medical records
• Personal contact information
• Payment information
• Location data

Can I control what professionals see?

Yes! Data Sharing Controls:

1. Default Settings: Set baseline in Privacy Settings
2. Per-Appointment: Customize during booking
3. Revoke Access: Remove access anytime

Options:

• Share all medical records
• Share only specific records
• Share basic info only
• Emergency information only

What is two-factor authentication (2FA)?

2FA adds extra security:

1. Enable in Settings > Security > Two-Factor Authentication
2. Choose method:
   • Authenticator app (recommended)
   • SMS text message
   • Email code
3. Enter code plus password when logging in

Recommended: Authenticator apps (Google Authenticator, Authy)

How do I report a security issue?

Report immediately to:

• Email: security@petso.com
• Subject: “Security Issue Report”

Include:

• Description of issue
• Steps to reproduce
• Affected features
• Screenshots (if applicable)

Response:

• Acknowledged within 24 hours
• Investigation begins immediately
• Fix prioritized
• User notification if affects data

Can I download my data?

Yes! Data Export:

1. Go to Settings > Privacy > Download My Data
2. Select data to export:
   • Account information
   • Pet profiles
   • Medical records
   • Appointments
   • Documents
3. Choose format (JSON or PDF)
4. Receive download link via email
5. Link valid for 7 days

Processing Time: 24-48 hours for large accounts

How long is my data kept?

Active Accounts:

• Indefinitely while account is active

Deleted Accounts:

• 30-day recovery period
• Permanent deletion after 30 days
• Legal compliance data: 7 years
• Blockchain data: Permanent (immutable)

Inactive Accounts (2+ years):

• Email reminder to reactivate
• Anonymization after 3 years
• Option to preserve by logging in

What happens if there’s a data breach?

Our Response:

1. Immediate containment
2. Investigation (within 24 hours)
3. User notification (within 72 hours)
4. Regulatory notification (as required)
5. Remediation plan
6. Public disclosure (if significant)

Your Protection:

• Free credit monitoring (if financial data affected)
• Password reset required
• Enhanced monitoring
• Support hotline

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10. TECHNICAL SUPPORT

How do I report a bug?

Report via:

1. In-App: Settings > Help > Report Bug
2. Email: bugs@petso.com
3. Help Center: help.petso.com > Submit Ticket

Include:

• Description of issue
• Steps to reproduce
• Expected vs actual behavior
• Device/browser information
• Screenshots or video

Priority Levels:

• Critical (app unusable): 4-hour response
• High (major feature broken): 24-hour response
• Medium (minor issue): 3-day response
• Low (cosmetic): Next release

Why can’t I log in?

Common Solutions:

1. Forgot Password: Click “Forgot Password” and reset
2. Account Locked: Too many failed attempts (wait 15 minutes)
3. Email Not Found: Check spelling or try social login
4. 2FA Issues: Use backup code or contact support
5. Browser Issues: Clear cache/cookies or try different browser

Still Can’t Login: Email support@petso.com with:

• Email address registered
• Last successful login date
• Error message received

The app is running slow. How can I fix it?

Quick Fixes:

1. Close and Reopen: Force close app and restart
2. Update App: Check for latest version
3. Clear Cache: Settings > Storage > Clear Cache
4. Free Storage: Ensure 1GB+ free space
5. Restart Device: Reboot phone/tablet
6. Check Internet: Test connection speed

If Continues:

• Reinstall app
• Report to support with device details
• Try web version

How do I update the app?

iOS:

1. Open App Store
2. Search “Petso”
3. Tap “Update”

Android:

1. Open Google Play Store
2. Search “Petso”
3. Tap “Update”

Auto-Update:

• Enable in App Store/Play Store settings
• App updates automatically

Why aren’t I receiving notifications?

Check:

1. App Settings: Settings > Notifications (ensure enabled)
2. Device Settings:
   • iOS: Settings > Notifications > Petso
   • Android: Settings > Apps > Petso > Notifications
3. Do Not Disturb: Disable temporarily
4. Network: Ensure internet connection
5. App Permissions: Grant notification permissions

Test: Send test notification in Settings > Notifications > Test

Can I use Petso offline?

Limited Offline Access:

• View cached pet profiles
• View previously loaded appointments
• Access downloaded documents

Requires Internet:

• Sync data
• Book appointments
• Upload documents
• Send messages
• Process payments

Best Practice: Sync before going offline

How do I sync across devices?

Automatic Sync:

• Data syncs automatically when connected
• Changes appear on all devices within seconds
• No manual sync required

Manual Sync: Pull down to refresh on any screen

Troubleshooting:

• Ensure logged into same account
• Check internet connection
• Force sync: Settings > Data > Sync Now

What browsers are supported?

Fully Supported:

• Chrome (latest 2 versions)
• Firefox (latest 2 versions)
• Safari (latest 2 versions)
• Edge (latest 2 versions)

Mobile Browsers:

• Safari (iOS 14+)
• Chrome (Android 10+)

Not Supported:

• Internet Explorer
• Opera Mini
• Old browser versions (3+ years)

Recommendation: Use latest browser version for best experience

How do I integrate with other services?

Available Integrations:

For Owners:

• Google Calendar (appointment sync)
• Apple Health (pet health data)
• Dropbox/Google Drive (document backup)

For Professionals:

• Stripe (payment processing)
• Google Calendar/Outlook (calendar sync)
• QuickBooks (accounting)
• Mailchimp (email marketing)

For Farmers:

• QuickBooks/Xero (accounting)
• Regulatory databases (compliance)
• Weather services (farm planning)

Setup: Settings > Integrations > Connect

Is there an API available?

API Access:

• Enterprise Plan: Full REST API access
• Professional Plan: Limited API (read-only)
• Free Plan: No API access

Documentation: developers.petso.com

Use Cases:

• Custom integrations
• Data import/export
• Third-party app development
• Automation workflows

Apply for API Key: Email api@petso.com

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ADDITIONAL RESOURCES

Help Center

Comprehensive guides and tutorials: help.petso.com

Video Tutorials

YouTube channel: youtube.com/petso

Community Forum

Connect with other users: community.petso.com

Developer Documentation

API and integration docs: developers.petso.com

Status Page

Platform status and uptime: status.petso.com

Social Media

• Twitter: @petso
• Facebook: /petsoofficial
• Instagram: @petsoapp
• LinkedIn: /company/petso

Contact Support

• Email: support@petso.com
• Live Chat: Available in app
• Phone: +1 (555) 123-4567
• Hours: Mon-Fri, 9 AM - 6 PM EST

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Can’t find your answer?
Contact our support team at support@petso.com or use the live chat in the app.

Last Updated: February 17, 2026
© 2026 Petso Inc. All rights reserved.