TERMS AND CONDITIONS

Published 2/17/2026

TERMS AND CONDITIONS

Last Updated: February 17, 2026
Effective Date: February 17, 2026

1. INTRODUCTION

Welcome to the Petso ecosystem. These Terms and Conditions (“Terms”) govern your access to and use of:

  • Petso - Digital pet management platform for pet owners
  • Petso Pro - Professional services platform for pet care providers
  • Farmso - Livestock and farm management platform

Collectively referred to as “the Services” or “the Platform”, operated by Petso Inc. (“Petso”, “we”, “us”, or “our”).

By accessing or using any of our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. DEFINITIONS

“Account” - Your registered user profile on any Petso platform
”DID” - Decentralized Identifier created on Solana blockchain
”ZKP” - Zero-Knowledge Proof verification system
”NFT” - Non-Fungible Token representing digital ownership
”E-Passport” - Digital pet travel document
”Professional” - Veterinarians, groomers, walkers, trainers, boarding facilities, or daycare providers
”Owner” - Individual or entity that owns or cares for pets
”Farmer” - Individual or entity managing livestock operations
”Content” - Any data, text, images, videos, or other materials uploaded to the Platform

3. ELIGIBILITY

3.1 Age Requirements

  • You must be at least 18 years old to create an account
  • Accounts for minors (13-17) may be created with parental consent
  • Users under 13 are not permitted to use the Services

3.2 Account Types

  • Petso (Owner): Open to pet owners and caretakers
  • Petso Pro: Requires valid professional credentials and licensing
  • Farmso: Requires valid farm registration or agricultural business documentation

3.3 Geographic Restrictions

Our Services are available globally, but certain features may be restricted based on:

  • Local regulations
  • Blockchain technology availability
  • Payment processing capabilities
  • Professional licensing requirements

4. ACCOUNT REGISTRATION & SECURITY

4.1 Registration

You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information
  • Not impersonate any person or entity
  • Not create multiple accounts without authorization
  • Complete required onboarding processes

4.2 Professional Verification (Petso Pro)

Professionals must:

  • Provide valid professional licenses
  • Submit proof of insurance
  • Verify business registration
  • Maintain active credentials
  • Update expired certifications within 30 days

4.3 Farm Verification (Farmso)

Farmers must:

  • Provide farm registration documents
  • Submit land ownership or lease proof
  • Comply with agricultural regulations
  • Maintain compliance certifications

4.4 Account Security

You are responsible for:

  • Maintaining confidentiality of your password
  • All activities under your account
  • Immediately notifying us of unauthorized access
  • Using strong authentication methods
  • Securing your blockchain wallet credentials

4.5 Multi-Login System

  • You may link multiple login methods (email, social, DID)
  • Each login method must be unique
  • You are responsible for all linked accounts
  • Primary email cannot be changed without verification

5. BLOCKCHAIN & DECENTRALIZED IDENTITY

5.1 DID Creation

  • DIDs are created on Solana blockchain
  • DID creation is optional but recommended
  • You control your private keys
  • We cannot recover lost private keys
  • DID creation may incur blockchain gas fees

5.2 Zero-Knowledge Proofs (ZKP)

  • ZKP verification is optional
  • Allows privacy-preserving data sharing
  • You control what data is verified
  • Verification status is publicly visible
  • ZKP setup requires one-time configuration

5.3 NFT Features

  • Pet NFTs are optional digital collectibles
  • NFT minting incurs blockchain fees
  • NFT ownership is recorded on Solana
  • We do not guarantee NFT value
  • NFT transfers follow blockchain standards

5.4 Blockchain Disclaimers

  • Blockchain transactions are irreversible
  • Network congestion may delay transactions
  • Gas fees are variable and non-refundable
  • Smart contract risks are inherent
  • We are not liable for blockchain network issues

6. SERVICES OVERVIEW

6.1 Petso (Owner Platform)

Core Features:

  • Pet profile management
  • Health records & vaccination tracking
  • Appointment scheduling with professionals
  • E-Passport for international travel
  • Family tree & ancestry tracking
  • Microchip linking & management
  • QR code generation for emergency access
  • Social networking for pets
  • Document storage & management
  • Calendar & reminders
  • Community rewards program

Premium Features (Subscription Required):

  • Unlimited pet profiles
  • Advanced analytics
  • Priority support
  • Enhanced storage
  • AI health insights
  • Multi-pet family tree

6.2 Petso Pro (Professional Platform)

Professional Types Supported:

  • Veterinarians
  • Groomers
  • Dog Walkers
  • Trainers
  • Boarding Facilities
  • Daycare Centers
  • Other Pet Professionals

Core Features:

  • Patient/client management
  • Appointment calendar
  • Medical records management
  • Invoice generation & payment processing
  • Service catalog customization
  • Review & ratings system
  • Business analytics
  • Stripe payment integration
  • Professional network

Professional Responsibilities:

  • Maintain valid licenses
  • Provide quality services
  • Respond to client requests
  • Keep accurate records
  • Follow ethical standards
  • Comply with local regulations

6.3 Farmso (Farm Management Platform)

Core Features:

  • Livestock inventory management
  • Vaccine tracking & compliance
  • Supply chain tracking
  • Sales & invoicing
  • Farm analytics & reporting
  • Veterinary appointment booking
  • Compliance hub
  • Multi-animal management
  • Regulatory compliance tools

Farm Operations:

  • Animal health monitoring
  • Feed & supply inventory
  • Sales transactions
  • Regulatory reporting
  • Financial tracking
  • Veterinary coordination

7. PAYMENT & SUBSCRIPTIONS

7.1 Pricing

  • Free tier available with limited features
  • Subscription plans: Basic, Premium, Enterprise
  • Professional services priced by provider
  • Farmso enterprise pricing available
  • Prices displayed in USD (may vary by region)

7.2 Billing

  • Subscriptions billed monthly or annually
  • Auto-renewal unless cancelled
  • Payment via Stripe (credit/debit cards)
  • Invoices available in account settings
  • Failed payments may suspend service

7.3 Cancellations & Refunds

  • Cancel anytime from account settings
  • No refunds for partial months
  • Access continues until period end
  • Annual plans non-refundable after 30 days
  • Professional service refunds per provider policy

7.4 Professional Payment Processing

  • Professionals receive 85% of service fees
  • Petso retains 15% platform fee
  • Payouts processed within 7 business days
  • Stripe standard fees apply
  • 1099 tax forms provided (US only)

7.5 Price Changes

  • 30-day notice for subscription price changes
  • Grandfathered rates for existing subscribers (6 months)
  • Accept new price or cancel before effective date

8. APPOINTMENTS & BOOKINGS

8.1 Booking Process

  • Owners book through Petso platform
  • Professionals control availability
  • Confirmation required from both parties
  • Cancellation policies set by professionals
  • Payment processed upon booking or completion

8.2 Cancellation Policies

  • Owner cancellations: Per professional’s policy
  • Professional cancellations: Full refund to owner
  • No-shows may incur fees
  • Emergency cancellations handled case-by-case
  • Disputes resolved through support

8.3 Service Delivery

  • Professionals responsible for service quality
  • Owners provide accurate pet information
  • Special needs must be disclosed
  • Emergency contacts required
  • Post-appointment reviews encouraged

9. DATA SHARING & PRIVACY CONTROLS

9.1 Owner Data Control

  • You control what data professionals can access
  • Data sharing consent required per appointment
  • Revoke access anytime
  • Privacy settings configurable
  • Global search visibility optional

9.2 Professional Data Access

  • Access limited to consented information
  • Data used only for service delivery
  • No unauthorized data sharing
  • Records must be accurate
  • Propose updates subject to owner approval

9.3 Proposed Records System

  • Professionals propose medical record updates
  • Owners review and approve/deny
  • Approved records added to pet’s history
  • Rejected records not saved
  • Audit trail maintained

10. HEALTH RECORDS & MEDICAL DATA

10.1 Record Accuracy

  • Owners responsible for initial data accuracy
  • Professionals verify during appointments
  • Both parties contribute to complete records
  • Discrepancies resolved through communication
  • Historical records preserved

10.2 Vaccination Records

  • Upload official vaccination certificates
  • Professionals can update after administration
  • Expiration tracking & reminders
  • Compliance with travel requirements
  • Verification for E-Passport

10.3 Medical Disclaimers

  • Platform does not provide medical advice
  • Consult licensed professionals for health concerns
  • Records are informational only
  • Not a substitute for veterinary care
  • Emergency situations require immediate professional help

11. E-PASSPORT & TRAVEL

11.1 E-Passport Features

  • Digital travel document for pets
  • Stores vaccination records, microchip data, health certificates
  • Shareable with authorities & airlines
  • Not a replacement for official documents
  • Compliance with destination requirements

11.2 Travel Compliance

  • You are responsible for destination requirements
  • Verify regulations before travel
  • Maintain official paper documents
  • E-Passport supplements, not replaces
  • Update information before each trip

11.3 International Use

  • Recognition varies by country
  • Some jurisdictions may not accept digital documents
  • Always carry physical backups
  • Check airline policies
  • Consult embassy requirements

12. MICROCHIP LINKING

12.1 Microchip Registration

  • Link registered microchips to pet profiles
  • Verify ownership before linking
  • Update contact information
  • Emergency access via QR code
  • Compliance with registry databases

12.2 Emergency Access

  • QR codes provide limited emergency information
  • Controlled access to protect privacy
  • Finder can contact you anonymously
  • Location tracking not included
  • Update emergency contacts regularly

13. SOCIAL FEATURES & COMMUNITY

13.1 User Content

  • You own content you post
  • Grant us license to display/distribute
  • Content must comply with Community Guidelines
  • Remove inappropriate content promptly
  • Respect intellectual property

13.2 Community Guidelines

Prohibited content includes:

  • Animal abuse or cruelty
  • Harassment or hate speech
  • Spam or commercial solicitation
  • False information
  • Explicit or inappropriate material
  • Impersonation
  • Copyright infringement

13.3 Moderation

  • We reserve right to remove content
  • Repeat violations may result in suspension
  • Appeals process available
  • Community reporting encouraged
  • AI-assisted moderation may be used

13.4 Reviews & Ratings

  • Reviews must be honest and factual
  • Based on actual experience
  • No incentivized reviews
  • Professionals cannot remove negative reviews
  • False reviews may be removed

14. REWARDS PROGRAM

14.1 Earning Rewards

  • Role-based rewards for platform activities
  • Owner rewards: Record updates, appointments, social engagement
  • Professional rewards: Appointments, reviews, responsiveness
  • Farmer rewards: Compliance, record keeping, sales
  • Reward points non-transferable

14.2 Redeeming Rewards

  • Redeem for platform credits
  • Discounts on subscriptions
  • Special features unlock
  • No cash value
  • Expiration terms apply

14.3 Program Changes

  • We may modify reward structure
  • 30-day notice for significant changes
  • Unused points may expire
  • Program may be discontinued
  • Grandfathering not guaranteed

15. INTELLECTUAL PROPERTY

15.1 Platform Ownership

We own all rights to:

  • Platform design & functionality
  • Logos, trademarks, branding
  • Software & source code
  • Documentation
  • Original content

15.2 User Content License

By posting content, you grant us:

  • Worldwide, non-exclusive, royalty-free license
  • Right to use, reproduce, modify, distribute
  • Sub-license to third parties
  • Use for promotional purposes
  • Perpetual license (unless deleted)

15.3 User Rights

You retain ownership of:

  • Your original content
  • Pet photos & videos
  • Personal data
  • Created documents

15.4 Trademark Use

  • “Petso”, “Petso Pro”, “Farmso” are trademarks
  • Unauthorized use prohibited
  • Partner branding requires agreement
  • Logo usage guidelines apply

16. PROHIBITED ACTIVITIES

You may not:

  • Violate laws or regulations
  • Infringe intellectual property
  • Transmit viruses or malicious code
  • Scrape or harvest data
  • Reverse engineer the platform
  • Create unauthorized derivative works
  • Interfere with platform operation
  • Impersonate others
  • Use bots or automation (except APIs)
  • Engage in fraudulent activities
  • Sell or transfer accounts
  • Access others’ accounts
  • Bypass security measures
  • Use for illegal purposes

17. THIRD-PARTY SERVICES

17.1 Integrated Services

We integrate with:

  • Stripe (payment processing)
  • Solana blockchain
  • Cloud storage providers
  • Email services
  • SMS notification services
  • Social media platforms
  • Mapping services

17.2 Third-Party Terms

  • Third-party services governed by their terms
  • We are not responsible for third-party services
  • Service interruptions may occur
  • Data shared per Privacy Policy
  • Integration may change or terminate
  • Platform may contain links to external sites
  • We do not endorse linked content
  • External sites have own terms & privacy policies
  • Use at your own risk

18. DISCLAIMERS & LIMITATIONS

18.1 Service “AS IS”

Services provided “as is” and “as available” without warranties:

  • No guarantee of uninterrupted access
  • No guarantee of error-free operation
  • No guarantee of accuracy
  • No guarantee of results
  • No guarantee of security

18.2 Medical Disclaimer

  • Platform is not medical advice
  • Not a substitute for veterinary care
  • Consult licensed professionals
  • Emergency situations require immediate care
  • We are not liable for health outcomes

18.3 Professional Services Disclaimer

  • Professionals are independent contractors
  • We do not employ professionals
  • We do not guarantee service quality
  • Verify credentials independently
  • Disputes resolved between parties

18.4 Blockchain Disclaimer

  • Blockchain transactions irreversible
  • Private key loss is permanent
  • Network issues beyond our control
  • Smart contract risks inherent
  • No guarantee of blockchain availability

18.5 Data Loss

  • We are not liable for data loss
  • Maintain offline backups
  • Technical issues may occur
  • Regular backups recommended

19. LIMITATION OF LIABILITY

19.1 Maximum Liability

To the maximum extent permitted by law:

  • Our liability limited to amount paid in past 12 months
  • No liability for indirect, incidental, consequential damages
  • No liability for lost profits, data, or opportunities
  • No liability for third-party actions
  • No liability for blockchain network issues

19.2 Exclusions

We are not liable for:

  • Service interruptions or errors
  • Unauthorized access to accounts
  • Content posted by users
  • Professional service quality
  • Pet health outcomes
  • Blockchain transaction failures
  • Third-party service failures
  • Force majeure events

19.3 Indemnification

You agree to indemnify and hold us harmless from:

  • Your violation of these Terms
  • Your content or activities
  • Your use of the Services
  • Claims by third parties
  • Professional services you provide
  • Regulatory violations

20. DISPUTE RESOLUTION

20.1 Informal Resolution

  • Contact support first: support@petso.com
  • Good faith negotiation required
  • 30-day resolution period
  • Document all communications

20.2 Arbitration Agreement

  • Disputes resolved through binding arbitration
  • American Arbitration Association (AAA) rules
  • Individual basis only (no class actions)
  • Arbitrator’s decision final and binding
  • Limited appeal rights

20.3 Exceptions to Arbitration

  • Small claims court (under $10,000)
  • Intellectual property disputes
  • Emergency injunctive relief
  • Regulatory enforcement

20.4 Class Action Waiver

  • No class, collective, or representative actions
  • Individual disputes only
  • No consolidation of claims
  • Opt-out within 30 days of account creation

20.5 Governing Law

  • Delaware law governs (excluding conflicts of law)
  • Federal Arbitration Act applies
  • International users: Local law may apply

21. TERMINATION

21.1 Termination by You

  • Delete account anytime in settings
  • Export data before deletion
  • Cancellation effective immediately
  • Subscriptions continue until period end
  • Data deleted per retention policy

21.2 Termination by Us

We may suspend or terminate for:

  • Terms violation
  • Illegal activities
  • Fraudulent behavior
  • Non-payment
  • Inactive accounts (2+ years)
  • Safety concerns

21.3 Effects of Termination

  • Access immediately revoked
  • Outstanding payments due
  • Data retained per legal requirements
  • Licenses revoked
  • No refunds for early termination

21.4 Survival

Sections survive termination:

  • Intellectual property
  • Disclaimers & limitations
  • Indemnification
  • Dispute resolution
  • Privacy obligations

22. CHILDREN’S PRIVACY

22.1 Age Restrictions

  • Users under 13 prohibited
  • Parental consent required for 13-17
  • COPPA compliance (US)
  • GDPR compliance (EU)
  • Age verification may be required

22.2 Parental Controls

  • Parents control minor accounts
  • Supervision recommended
  • Privacy settings enforced
  • Content restrictions apply

23. INTERNATIONAL USERS

23.1 Global Availability

  • Services available worldwide
  • Local laws apply
  • Data may be transferred internationally
  • Compliance with export controls
  • Currency conversion fees may apply

23.2 Language Support

Supported languages:

  • English, Spanish, French, German, Dutch, Polish
  • Mandarin, Hindi, Portuguese
  • Japanese, Arabic, Russian

23.3 Regional Compliance

  • GDPR (European Union)
  • CCPA (California)
  • PIPEDA (Canada)
  • LGPD (Brazil)
  • Local data protection laws

24. CHANGES TO TERMS

24.1 Modification Rights

  • We may update Terms at any time
  • Material changes require 30-day notice
  • Email notification to registered users
  • Continued use constitutes acceptance
  • Review Terms periodically

24.2 Version History

  • Previous versions archived
  • Effective date clearly stated
  • Changes highlighted in notifications
  • Contact support with questions

25. GENERAL PROVISIONS

25.1 Entire Agreement

  • These Terms constitute entire agreement
  • Supersede prior agreements
  • Cannot be modified except in writing
  • No oral modifications

25.2 Severability

  • Invalid provisions severed
  • Remaining Terms remain in effect
  • Intent preserved to maximum extent

25.3 Waiver

  • Failure to enforce is not waiver
  • Waivers must be in writing
  • No waiver of future rights

25.4 Assignment

  • We may assign rights without notice
  • You cannot assign without permission
  • Assignment includes mergers/acquisitions

25.5 Force Majeure

Not liable for delays/failures due to:

  • Natural disasters
  • War or terrorism
  • Government actions
  • Internet outages
  • Blockchain network issues
  • Pandemics
  • Other events beyond reasonable control

25.6 Notices

Send notices to:

We send notices to your registered email.

26. CONTACT INFORMATION

Petso Inc.
Legal Department

Email: legal@petso.com
Support: support@petso.com
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9 AM - 6 PM EST

Mailing Address:
Petso Inc.
123 Pet Plaza, Suite 500
San Francisco, CA 94105
United States

27. PLATFORM-SPECIFIC TERMS

27.1 Petso (Owner) Specific

  • Pet profiles limited by subscription tier
  • Storage limits apply
  • API access requires approval
  • Data export available
  • Account sharing prohibited

27.2 Petso Pro (Professional) Specific

  • Professional license verification required
  • Insurance proof mandatory
  • Background checks may be required
  • Service quality standards apply
  • Customer disputes handled via support
  • Stripe Express account required
  • Tax compliance your responsibility
  • Professional conduct code applies

27.3 Farmso (Farm) Specific

  • Farm registration verification required
  • Regulatory compliance mandatory
  • Livestock count limits by tier
  • Audit trail maintained for compliance
  • Export compliance data available
  • Multi-user access for farm staff
  • Integration with regulatory databases

28. COMPLIANCE & CERTIFICATIONS

28.1 Security Standards

  • SOC 2 Type II compliance
  • PCI DSS for payment data
  • GDPR for EU data
  • CCPA for California residents
  • Regular security audits
  • Penetration testing
  • Encryption standards (AES-256)

28.2 Industry Standards

  • Veterinary record standards
  • Microchip database standards
  • Travel document requirements
  • Agricultural compliance standards
  • Blockchain best practices

29. ACCESSIBILITY

29.1 Commitment

  • WCAG 2.1 Level AA compliance goal
  • Accessibility features in development
  • Feedback welcomed: accessibility@petso.com
  • Continuous improvement
  • Alternative formats available upon request

29.2 Assistance

  • Support for users with disabilities
  • Screen reader compatibility
  • Keyboard navigation
  • High contrast modes
  • Text size adjustments

30. FEEDBACK & SUGGESTIONS

30.1 Submission

  • Feedback welcomed
  • Submitted via support@petso.com
  • No compensation provided
  • We may use without attribution
  • No obligation to implement

30.2 Ownership

  • Feedback becomes our property
  • Can use for any purpose
  • No confidentiality unless agreed
  • No intellectual property rights retained

BY USING PETSO SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Last Updated: February 17, 2026
Version: 2.0

© 2026 Petso Inc. All rights reserved.