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Getting Started

Set up your account and add your first pet

Create Your Account

1Visit app.petso.io and click Sign Up
2Sign up with email or Google account
3Complete your profile with name and contact details
4Add your first pet through the guided onboarding

Add Your First Pet

1Click + Add Pet in the sidebar
2Enter name, species, breed, date of birth, gender
3A unique Pet DID (Digital Identity) is auto-generated
4Optionally add microchip number
Your pet earns 30 PETs tokens just for being added!

Navigate the Dashboard

Your dashboard shows a quick overview of your selected pet including health summary, upcoming appointments, pending approvals from professionals, and quick action buttons.

Tip: Use the sidebar to switch between sections. Your selected pet persists even when you refresh.
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Pet Profiles

Manage your pet's identity and information

What's in a Pet Profile

Basic info — name, species, breed, DOB, gender
Identity — Pet DID (blockchain identity), microchip
Health overview — vaccinations, weight, conditions
Behavioral profile — temperament, grooming tolerance
Location — country and city

Switching Between Pets

Use the pet selector in the sidebar to switch between your pets. The selected pet persists across page refreshes and navigation.

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Appointments

Book, manage, and track your pet's visits

Book an Appointment

1Click Book Appointment (purple button)
2Select your pet(s)
3Choose service category (Veterinary, Grooming, Training...)
4Find and select a professional
5Pick date and time slot
6Choose what health data to share
7Review and confirm

Manage Your Bookings

Filter appointments by Today, Upcoming, Active, Past, or All.

Booked Assigned Confirmed In Progress Completed
Cancel Reschedule Request Completion Request Certificate View Certificate

After Your Appointment

1You receive a notification
2A Pending Approvals banner appears on your pet's overview
3Review the proposed health record and certificate
4Approve to add to your pet's Health Records
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Health & Care Records

Track your pet's complete medical history

Physical Metrics

Weight (kg), height (cm), body condition score (1-9). Auto-populated from professional appointments.

Vaccinations

Vaccine name, date, expiry, booster, administered by, clinic, batch number.

Grooming

Service type, groomer, services provided, coat condition, behavioral observations.

Medical Updates

Diagnoses, treatments, prescriptions, medications, follow-up dates. View attached certificates.

Insurance

Manage insurance policies, providers, and coverage dates.

Documents

Store vet documents, certificates, registration papers, and any pet-related files.

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Digital Certificates

Verifiable health records with QR codes

What Are Digital Certificates?

Professionals issue verifiable digital certificates for your pet's health records. Each includes:

Unique certificate number (PETSO-CERT-...)
Issuer credentials (name, title, license)
SHA-256 cryptographic verification hash
Scannable QR code for public verification
Type-specific data (vaccine batch, grooming details, etc.)

10 Certificate Types

Rabies Vaccination General Vaccination Health Examination Grooming & Coat Travel Health Treatment Record Dental Care Deworming Microchip Spay / Neuter

Approving Certificates

1Professional issues certificate after your appointment
2An orange Pending Approvals banner appears
3Click Review Now to see the full certificate with QR code
4Approve to add to your pet's health records
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E-Passport & Travel Check

Validate travel readiness with real health records

Travel Check

Select a destination country and the system validates your pet's records against that country's requirements:

Green (Verified) — Requirement met, with View Proof + View Certificate
Amber (Action Required) — You need to take action
Red (Not Compliant) — Requirement not met
For incomplete requirements, click Book Appointment to schedule the needed service directly.

Common Travel Requirements

Rabies Vaccination — at least 21 days before travel
Health Certificate — within 10 days of travel
Microchip — ISO 11784/11785 for EU
Parasite Treatment — 24-120 hours before UK entry
EU Pet Passport — rabies + microchip + health cert
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Rewards

Earn PETs tokens for caring for your pet

Earning PETs Tokens

Add your first pet+30 PETs
Complete ZKP verification+7 PETs
Leave a Google review+5 PETs
Community tasksVaries

Rewards Tabs

Earn Points — available earning actions
Community — challenges from businesses
Referrals — invite friends and earn
Redeem — use tokens for discounts
Claims — claim tokens to your wallet
History — full transaction history
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Calendar

View appointments and reminders at a glance

Views & Features

Day, Week, Month, and Agenda views showing appointments, reminders, and health record events. Filter by pet or reminder category.

Social

Connect with other pet owners

Connect with Pet Owners

Create posts, share photos, follow other pets, like and comment. Build your pet's social profile and connect with the pet community.

Petso Pro

Guides for veterinary and pet care professionals

Pro: Getting Started

Set up your business on Petso Pro

Onboarding Steps

1Sign up on pro.petso.io
2Complete Business Onboarding (name, address, contact)
3Set up your services catalog
4Invite team members

Business Setup

Business name, type, logo
Contact info and opening hours
Multiple locations / branches
Multi-business support with Switcher
Organization chart for holding companies

Pro: Managing Appointments

Accept, assign, and complete bookings

Service Requests

When pet owners book, requests appear in Service Requests. You can:

Accept (auto-assigns to you) Assign to team member Decline

Complete Consultation (6 Steps)

1Summary — review appointment details
2Service Outcomes — record results
3Certificate — issue a digital certificate
4Health Updates — weight, height, vitals
5Documents — attach supporting files
6Review & Submit — complete the consultation

Pro: Issuing Certificates

Create verifiable health certificates for pets

How Certificates Flow to Pet Owners

1
Professional issues certificate
2
Proposed record created automatically
3
Pet owner receives notification
4
Owner reviews & approves
Verified health record created

Pro: Team Management

Manage staff roles and permissions

Owner

Full access to all features and settings

Manager

Settings, team management, bookings

Receptionist

Bookings, patients, front desk

Service Staff

Assigned bookings only

Finance

Invoices, payments, reporting

Viewer

Read-only access

How It All Connects

See how Petso and Petso Pro work together

The Complete Booking Journey

1
Pet owner books appointment Webapp
2
Appears in Service Requests Pro
3
Professional accepts & assigned Pro
4
Shows in both calendars Both
5
Professional completes + issues certificate Pro
6
Owner notified, reviews & approves Webapp
Health record + certificate verified Both

Data Sync Between Apps

Bookings — created in webapp, managed in both
Certificates — created in Pro, approved in webapp
Health Records — created on approval, visible in both
Notifications — cross-platform updates
Rewards — actions in both apps earn PETs
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Petso Games

Play, care, and earn real $PET tokens — Petlings, Super Petso & Pet Adoption

Games Overview

How Petso Games work and how $PET flows through them

What Are Petso Games?

Petso includes two free mini-games built right into the app, designed to make pet care fun and to reward you with real $PET tokens. Super Petso is a fast, endless-runner arcade game. Pet Adoption is a virtual-pet care game where you raise and look after a digital companion. Both are playable in the Games tab of the Petso Owner app (iOS & Android) and at app.petso.io.

How to Start Playing

1Open the Petso Owner app and tap the Games tab (or visit app.petso.io)
2Make sure you're signed in — this saves your progress and lets you earn $PET
3Pick Super Petso or Pet Adoption and start

Understanding Your $PET Balance

This is the most important thing to know before spending. You have two separate $PET balances:

Game & app balance — the $PET you earn in Petso. This is the only balance you can spend inside the games (on food, items, skins, and more).
Wallet balance — $PET you have claimed to your on-chain crypto wallet. This is yours to keep, but it cannot be spent inside games.

Tip: When you claim rewards, you can now claim just part of your balance and keep some unclaimed to spend in the games. If a "Buy" button says "not enough $PET", it means your spendable game balance is low — even if your wallet shows more.

Ways to Earn $PET in Games

First game of the day (either game)+2 $PET
Complete all 3 daily Pet Adoption quests+3 $PET
7-day pet care streak+10 $PET
Weekly leaderboard (Super Petso, top 3)100 / 50 / 25
Monthly leaderboard (Super Petso, top 3)500 / 250 / 100

Daily bonus earnings (play, quests, streak) are capped at 25 $PET/day. Leaderboard prizes are on top of the cap. Amounts are set by Petso and may change.

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Super Petso

The endless-runner arcade game — run, jump, collect, and climb the leaderboard

How Super Petso Works

Super Petso is an endless runner. Your character runs automatically along a track — your job is to survive as long as you can. The further you go and the more coins you grab, the higher your score. There's no "finish line": you play until you hit an obstacle, then your run is scored and added to the leaderboard.

How to Play

1Tap the screen (or press Space / click on web) to make your character jump
2Jump over obstacles and gaps — hitting one ends your run
3Collect coins along the way to boost your score
4Survive as long as possible — your distance + coins make your final score

How to Earn & What You Win

Daily play bonus — your first game each day earns +2 $PET
Weekly leaderboard — the top 3 players each week win 100 / 50 / 25 $PET
Monthly leaderboard — the top 3 each month win 500 / 250 / 100 $PET
Prizes appear in your Games tab to claim after each period ends

Skins & Sharing

Unlock character skins — customise your runner. Locked skins can be unlocked instantly for 30 $PET (from your game balance)
Share your score — tap "Share My Score" after a run to post a branded score card with a link back to Petso
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Pet Adoption

Adopt and raise a virtual pet — feed, play, and keep it happy and healthy

How Pet Adoption Works

Adopt a virtual pet and keep it happy and healthy over days and weeks. Choose from 8 animals — dog, cat, rabbit, hamster, turtle, parrot, fish, or mouse — and an Easy or Hard difficulty. Your pet has needs that slowly go down over real time (even while the app is closed), so checking in regularly to care for it is the whole game.

Your Pet's 6 Needs

🍖 Hunger — feed to keep it full
💧 Thirst — give water (fish don't need it)
😊 Happiness — play and give affection
Energy — let it sleep to recharge
🫧 Cleanliness — groom and clean
❤️ Health — the pet's overall wellbeing (its "lives")

How to Care for Your Pet (Free)

Every core action is free (with short cooldowns). You never have to spend $PET to keep your pet alive:

Feed — refills hunger
Water — refills thirst
Groom / Clean — refills cleanliness
Play & Pet — boosts happiness
Exercise / Walk — boosts happiness & wellbeing
Sleep — recharges energy over ~12 hours (a full night)

How Pets Stay Alive — and How They Die

Your pet does not die from a single missed feed. Think of Health as 5 lives:

If a need stays completely empty for too long, your pet loses one health strike — and you're notified right away
Your pet only passes away after 5 missed care windows (health reaches 0), or from an untreated sickness
Recovery: one care action stops the decline, and health slowly heals back on its own when all needs are well met
You'll get reminders before a need runs low, plus in-game countdowns under each need — so you always get a chance to help in time

A passed pet cannot be revived, so keep an eye on those reminders. Timings are set by Petso and may be adjusted.

Shop: Premium Items & Costs

Optional premium items (bought with your game $PET balance) work faster or stronger than the free actions — handy when you're busy. Free care always covers the basics.

Premium food5 $PET
Vitamin water5 $PET
Electrolyte drops10 $PET
Spa bath / deep clean5 $PET
Premium toys5 $PET
Premium medicine (instant cure)10 $PET
Premium vet visit (cure + immunity)15 $PET
Premium exercise (no cooldown)5 $PET

Prices are set by Petso and may change. Accessories & cosmetics to dress up your pet are also available.

Sickness & the Vet

Pets can occasionally get sick — a "SICK" badge appears, and untreated sickness slowly drains health
Use Medicine or a Vet Visit to cure it. A free vet visit is available on a cooldown; premium options cure instantly
Keeping all needs topped up makes sickness less likely

Daily Quests, Streaks & Earning

3 daily quests (e.g. feed, play, clean) — complete all three for +3 $PET
Care streak — care for your pet every day; a 7-day streak pays +10 $PET
Daily play bonus+2 $PET for your first game of the day
A morning digest notification lists the day's quests so you never miss them

From Virtual to Real Care

Pet Adoption is designed to build great daily care habits. When you finish your virtual pet's daily care, Petso gently nudges you toward your real pet — jumping you to their E-Passport and health records. Fun game, real-world benefit.

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Petlings

Collect creatures in the real world — 1,535 species across 192 regions, hatched from your pet’s Digital ID

Hatch your Familiar

Your first Petling isn’t handed to you — it hatches from one of your own pets. The pet needs an active Digital ID; if it hasn’t got one, the game walks you through creating it first. Your pet’s species sets the shape and its real coat colour sets the colour, so no two players’ Familiars are alike. Pays 50 $PET, once ever.

Find and attune wild Petlings

The Wilds map shows creatures living near you right now. Get within 150 metres and attune to befriend one — nothing to throw and nothing to miss. Up to 30 catches a day, 1 $PET each. Everyone in the same place sees the same creatures, and the whole map turns over every three hours.

Every country has its own wildlife

1,535 species across 192 regions, each family drawn from that country’s own folklore and landscape. Cross a border and the local creatures appear immediately, so a holiday becomes a collecting expedition. Don’t travel? Trade with players who live where you don’t.

Showdowns & Gatherings

Showdowns pit three of your Petlings against another player’s three — 5 a day, 2 $PET a win, nothing wagered and nothing lost. Gatherings are co-operative encounters holding only Rare creatures and above; two players must contribute, then everyone who took part receives the creature. It’s the best shot most players get at a Mythic.

Creature Studio & Pro Outposts

Design a Petling yourself in the Studio — shape, three colours, pattern, accessory and element — for 25 $PET, up to three at a time. Verified Petso businesses appear on the map as Outposts: check in within 200 metres for 3 $PET a day, and roughly one visit in four gifts a creature found nowhere in the wild.

Trading, editions & the Wild Cup

List a creature for $PET or swap it for the country you’re missing — players pay each other directly, Petso doesn’t fund trades. Heritage and Mythic creatures carry an edition number (#7 of 2,000) and can be made permanent on-chain for 100 $PET — no wallet or crypto needed. The Wild Cup is a seasonal contest between countries that pays every Ranger of the winner.

Earning $PET in Petlings

Hatch your Familiar+50 $PET
Befriend your first wild Petling+10 $PET
Each wild catch (up to 30 a day)+1 $PET
Complete all 3 daily Petlings quests+3 $PET
Seven-day catch streak+10 $PET
Win a Showdown (up to 5 a day)+2 $PET
Visit a Pro Outpost (daily, per business)+3 $PET
Weekly leaderboard (top three)+50 / 25 / 10 $PET
Wild Cup victory (every Ranger of the winning country)+25 $PET

Note: a daily ceiling of 25 $PET applies across catches, quests, streaks, Showdowns and Outposts combined. Leaderboard and Wild Cup prizes sit outside it.

The full bestiary, a playable Creature Studio and every feature in detail live on the Petlings page.