All Account Setup First Pet Navigation
2 Sign up with email or Google account
3 Complete your profile with name and contact details
4 Add your first pet through the guided onboarding
1 Click + Add Pet in the sidebar
2 Enter name, species, breed, date of birth, gender
3 A unique Pet DID (Digital Identity) is auto-generated
4 Optionally add microchip number
Your pet earns 30 PETs tokens just for being added!
Your dashboard shows a quick overview of your selected pet including health summary, upcoming appointments, pending approvals from professionals, and quick action buttons.
Tip: Use the sidebar to switch between sections. Your selected pet persists even when you refresh.
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Use the pet selector in the sidebar to switch between your pets. The selected pet persists across page refreshes and navigation.
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All Booking Managing After Visit
1 Click Book Appointment (purple button)
2 Select your pet(s)
3 Choose service category (Veterinary, Grooming, Training...)
4 Find and select a professional
5 Pick date and time slot
6 Choose what health data to share
7 Review and confirm
Filter appointments by Today , Upcoming , Active , Past , or All .
Booked → Assigned → Confirmed → In Progress → Completed
Cancel Reschedule Request Completion Request Certificate View Certificate
1 You receive a notification
2 A Pending Approvals banner appears on your pet's overview
3 Review the proposed health record and certificate
4 Approve to add to your pet's Health Records
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Weight (kg), height (cm), body condition score (1-9). Auto-populated from professional appointments.
Vaccine name, date, expiry, booster, administered by, clinic, batch number.
Service type, groomer, services provided, coat condition, behavioral observations.
Diagnoses, treatments, prescriptions, medications, follow-up dates. View attached certificates.
Manage insurance policies, providers, and coverage dates.
Store vet documents, certificates, registration papers, and any pet-related files.
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All About Types Approving
Professionals issue verifiable digital certificates for your pet's health records. Each includes:
1 Professional issues certificate after your appointment
2 An orange Pending Approvals banner appears
3 Click Review Now to see the full certificate with QR code
4 Approve to add to your pet's health records
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Select a destination country and the system validates your pet's records against that country's requirements:
Green (Verified) — Requirement met, with View Proof + View Certificate
Amber (Action Required) — You need to take action
Red (Not Compliant) — Requirement not met
For incomplete requirements, click Book Appointment to schedule the needed service directly.
Rabies Vaccination — at least 21 days before travel
Health Certificate — within 10 days of travel
Microchip — ISO 11784/11785 for EU
Parasite Treatment — 24-120 hours before UK entry
EU Pet Passport — rabies + microchip + health cert
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Add your first pet +30 PETs
Complete ZKP verification +7 PETs
Leave a Google review +5 PETs
Community tasks Varies
Earn Points — available earning actions
Community — challenges from businesses
Referrals — invite friends and earn
Redeem — use tokens for discounts
Claims — claim tokens to your wallet
History — full transaction history
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Day, Week, Month, and Agenda views showing appointments, reminders, and health record events. Filter by pet or reminder category.
Create posts, share photos, follow other pets, like and comment. Build your pet's social profile and connect with the pet community.
Petso Pro Guides for veterinary and pet care professionals
2 Complete Business Onboarding (name, address, contact)
3 Set up your services catalog
4 Invite team members
When pet owners book, requests appear in Service Requests. You can:
Accept (auto-assigns to you) Assign to team member Decline
1 Summary — review appointment details
2 Service Outcomes — record results
3 Certificate — issue a digital certificate
4 Health Updates — weight, height, vitals
5 Documents — attach supporting files
6 Review & Submit — complete the consultation
1
Professional issues certificate
2
Proposed record created automatically
3
Pet owner receives notification
4
Owner reviews & approves
✓
Verified health record created
Full access to all features and settings
Settings, team management, bookings
Bookings, patients, front desk
Invoices, payments, reporting
The Complete Booking Journey 1
Pet owner books appointment
Webapp
2
Appears in Service Requests
Pro
3
Professional accepts & assigned
Pro
4
Shows in both calendars
Both
5
Professional completes + issues certificate
Pro
6
Owner notified, reviews & approves
Webapp
✓
Health record + certificate verified
Both Bookings — created in webapp, managed in both
Certificates — created in Pro, approved in webapp
Health Records — created on approval, visible in both
Notifications — cross-platform updates
Rewards — actions in both apps earn PETs
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